Helpline : +962797891665
Cancellation Policy

In our commitment to transparent and professional cancellation handling, we have outlined the following policy, categorized into three distinct periods:

1. Cancellations 60 days or more prior to the arrival date:
* Non-Refundable Deposit: A non-refundable deposit fee will apply. Moreover, any cancellation charges levied by relevant service providers, such as airlines, cruise lines, railways, and accommodations, will adhere to their individual cancellation guidelines, where applicable.

2. Cancellations made before the arrival date:
Any cancellation or reschedule made 59 -45 days  will result in a cancellation fee that is equal to 20% of the total cost.
Any cancellation or reschedule made 44 - 35 days will result in a cancellation fee that is equal to 35% of the total cost.
Any cancellation or reschedule made 34 - 25 days will result in a cancellation fee that is equal to 60 % of the total cost..
Any cancellation or reschedule made 24 – 14  days will result in a cancellation fee that is equal to 80 % of the total cost.
Any cancellation or reschedule made 13 Days – No show will result in a cancellation fee that is equal to 100% of the total cost.

*As for groups:
Any cancellation or reschedule made 59 -40 days  will result in a cancellation fee that is equal to 50% of the total cost.
Any cancellation or reschedule made 30 - 20 days will result in a cancellation fee that is equal to 75% of the total cost.
Any cancellation or reschedule made 19 – 0 days And No Show will result in a cancellation fee that is equal to 100% of the total cost

It is crucial to highlight that cancellation fees from service providers can vary and are governed by their respective policies. We advise thoroughly reviewing these policies to grasp a complete understanding of any potential extra costs that could arise.

We are dedicated to upholding professionalism and fairness during the cancellation process, taking into account the implications for both our esteemed guests and the involved service providers. Should you have any inquiries or need additional clarification about our cancellation policy, please feel free to reach out to us.