In our
commitment to transparent and professional cancellation handling, we have
outlined the following policy, categorized into three distinct periods:
1.
Cancellations 60 days or more prior to the arrival date:
* Non-Refundable Deposit: A non-refundable deposit fee will apply. Moreover,
any cancellation charges levied by relevant service providers, such as
airlines, cruise lines, railways, and accommodations, will adhere to their
individual cancellation guidelines, where applicable.
2.
Cancellations made before the arrival date:
Any cancellation or reschedule made 59 -45 days will result in a cancellation fee that is
equal to 20% of the total cost.
Any cancellation or reschedule made 44 - 35 days will result in a cancellation
fee that is equal to 35% of the total cost.
Any cancellation or reschedule made 34 - 25 days will result in a cancellation
fee that is equal to 60 % of the total cost..
Any cancellation or reschedule made 24 – 14
days will result in a cancellation fee that is equal to 80 % of the
total cost.
Any cancellation or reschedule made 13 Days – No show will result in a
cancellation fee that is equal to 100% of the total cost.
*As for
groups:
Any cancellation or reschedule made 59 -40 days
will result in a cancellation fee that is equal to 50% of the total
cost.
Any cancellation or reschedule made 30 - 20 days will result in a cancellation
fee that is equal to 75% of the total cost.
Any cancellation or reschedule made 19 – 0 days And No Show will result in a
cancellation fee that is equal to 100% of the total cost
It is crucial to highlight that cancellation fees from service providers can
vary and are governed by their respective policies. We advise thoroughly
reviewing these policies to grasp a complete understanding of any potential
extra costs that could arise.
We are dedicated to upholding professionalism and fairness during the
cancellation process, taking into account the implications for both our
esteemed guests and the involved service providers. Should you have any
inquiries or need additional clarification about our cancellation policy,
please feel free to reach out to us.