At Omniyat Tours and Travel, we hold our customers in high regard and strive to offer a refund process that is professional and customer-focused. Our refund policy is crafted to guarantee fairness and transparency.

 Kindly familiarize yourself with the following policy:

 Refund Eligibility: Refunds are issued in accordance with our payment and cancellation guidelines. To qualify for a refund, cancellations must be initiated within the designated cancellation timeframe and comply with the criteria detailed in our policy.

 Refund Processing Period: Recognizing the significance of a swift refund, upon confirming eligibility, we make every effort to promptly commence the refund procedure. The actual duration for the refund to reflect in your account can be influenced by variables like the involved financial institution and the selected refund mechanism. Generally, the refund processing period spans 10-20 days from the refund initiation date.
Rest assured, we will furnish you with an estimated timeline for the refund process.

Refund Procedure: Our aim is to streamline the refund process for our patrons. Typically, refunds will be disbursed through the original payment avenue utilized during booking. If the initial payment was made via credit card, the refund will be returned to the identical credit card. In the case of bank transfers for payments, the refund will be transferred back to the originating bank account. Any relevant bank charges or fees linked to the refund transaction are the customer's responsibility.

Refunded Amount: The refunded sum will reflect the eligible portion of the payment rendered, following the deduction of any relevant cancellation charges or non-refundable deposits and payment transaction fee. A comprehensive breakdown of the refund amount will be furnished for your perusal.

 Communication and Notifications: Acknowledging the significance of transparent communication during the refund procedure, our committed team will ensure you are kept abreast at every stage. Expect regular updates regarding the status of your refund and feel free to reach out with any questions or uncertainties for prompt assistance.

Extraordinary Situations: In rare instances involving factors beyond our control, such as natural calamities or government-mandated constraints affecting service delivery, we will assess refund appeals individually. Taking into account the unique circumstances, we will strive to devise equitable and sensible resolutions on a case-by-case basis.

We are committed to delivering a professional and customer-centric refund experience, guaranteeing equitable treatment and prompt resolutions for our esteemed patrons. Should you have any inquiries or need additional details regarding our refund policy, please feel free to reach out to our specialized team without hesitation.