Terms & Conditions:
Welcome to Omniyat Tours and Travel! Upon entering Tours and Travel's website,
you are consenting to adhere to the terms and conditions outlined herein. These
terms regulate all transactions involving the sale and booking of tourist
services provided by Omniyat Tours and Travel. Your acceptance of these terms
is implied upon reserving a trip, requesting a tour, or purchasing a service
through our platform. While specific terms may apply in exceptional
circumstances and at the discretion of our tour consultants or sales agents,
the general conditions outlined here typically govern all dealings. We
recommend reviewing these terms closely, and if you need any additional
information or have queries, do not hesitate to reach out to our dedicated team
for assistance.
Booking
with Us
Securing a service with Omniyat Tours and Travel is a smooth and effortless
procedure. Below is a detailed, step-by-step guide on how to make a booking via
our website.
1. Explore Our Website: Navigate to our
intuitive website, where an extensive array of services provided by Omniyat
Tours and Travel awaits you. These services encompass Ready-Made Holidays
trips, one-day tours, Tailor-Made travel services, hotel reservations,
transportation arrangements, guided tours, airport support, and various other
travel-related services that we offer worldwide.
2. Browse and Select Your Package: Delve
into our diverse selection at your leisure. Omniyat Tours and Travel presents
two primary packages for your consideration: Ready-Made Holidays and
Tailor-Made travel services. The Ready-Made Holidays feature prearranged
itineraries for your ease, whereas the Tailor-Made service empowers you to
personalize your itinerary to align with your individual preferences.
3. Submit Your Inquiry: After selecting
your preferred package, kindly forward a request to us for availability and
pricing details. This can be accomplished by completing the request form on our
website and specifying your preferred travel dates, the number of participants,
as well as any particular requirements or preferences you wish to communicate.
4. Review and Confirmation Process: Our
dedicated team will thoughtfully assess your inquiry and promptly provide you
with the availability and pricing specifics for your selected package.
Subsequently, we will engage with you via email or phone to confirm the booking
and attend to any further queries or apprehensions you may possess.
5. Payment: Following confirmation of
availability and pricing, you are welcome to initiate the payment process. Our
website features secure payment options to guarantee the safety of your
financial transactions. Rest assured, detailed instructions will accompany your
confirmation for straightforward payment processing.
6. Confirmation: Upon the successful
processing of your payment, an email will be sent to you confirming all the
specifics of your booking. Please retain this email for your records.
Data Privacy and Protection:
Ensuring the utmost privacy and security of your
personal information is our top priority. Be assured that when you entrust your
data to our agency, it is safeguarded in accordance with rigorous privacy
protocols.
Data
Collection Channels: Your personal information can be safely provided through
secure channels, including email and our office telephone numbers. It's
important to note that we do not gather data via social media platforms or
through personal interactions with our Tour Consultants.
Minimal
Data Collection: In order to efficiently process your reservation, our tour
consultants may need certain specific details from you. This may comprise
essential information such as passport details, credit card information, email
address, mobile number, occupation, and country of residence. It's crucial to
emphasize that we only collect the information essential for your booking and
refrain from requesting any surplus or unnecessary data.
Management
of Data and Security: Your personal data is treated with the highest level of
care and safeguarded at all times. Our agency adheres to rigorous security
protocols to shield your information from unauthorized access, tampering, or
disclosure.
Utilization
of Data: The personal information you furnish is exclusively utilized to
process your reservation and arrange your travel accommodations. We do not
disclose your data to any external parties without your explicit consent,
except where mandated by law.
Retention
of Data: Your personal information is retained for the duration required to
meet the aforementioned objectives and in accordance with legal obligations.
Following this timeframe, your data is securely and permanently erased.
By
choosing Omniyat Tours and Travel to handle your personal information, you can
rest assured that we place the utmost importance on maintaining the
confidentiality, integrity, and security of your data. If you have any
questions or concerns regarding our data privacy procedures, please do not
hesitate to contact our team.
Reservation Information:
Omniyat Tours and Travel offers comprehensive details
on a wide range of services, encompassing transportation, accommodations,
guides, local support, airport services, and activities. Kindly be aware that
Omniyat Tours and Travel reserves the right to adjust specific aspects of the
initial information provided. In the event of any alterations to the services
featured on the website prior to a client's registration, written notification
will be issued before the contractual agreement is confirmed. This documented
notification will serve as evidence of the mutually agreed-upon services
between both parties.
Accommodations:
The hotel classifications provided in the descriptions adhere to the standards
established by the host countries' local classification systems. It is
essential to emphasize that these classifications may vary from those in
Europe, America, North Africa, South Africa, Asia, or other regions. Omniyat
Tours and Travel manages accommodation bookings that present a variety of
selections, spanning Economic, Comfort, Deluxe, and Luxury accommodations.
These choices encompass both local establishments and international hotel
chains.
Duration
of Stay: The length of your stay is calculated in nights, considering the time
allotted for transportation, including transfers, and the tour's on-site
itinerary. This calculation commences from your departure time to your return
time, encompassing the designated convocation time on the departure day and the
arrival time on the return day.
At Omniyat
Tours and Travel, we are committed to supplying you with precise and current
information about our services. If you have any questions or need further
clarification regarding your reservation, we encourage you to get in touch with
us at your convenience.
Service Standards:
At Omniyat Tours and Travel, we strictly follow the
service guidelines established by local authorities in every destination we
serve. The categorization of hotels, transportation, restaurants, and other
local service providers outlined in our descriptions corresponds to the
regulatory standards of each host country. It is crucial to recognize that
these standards may vary from those observed in European, UK, American, and Far
Eastern countries.
Pricing
and Service Levels: Our quotes are formulated on standard services encompassing
regular hotel accommodations, full-sized transportation, and typical dining
experiences for both Tailor-Made and Ready-Made trips. Standard services denote
the fundamental provisions of each service. Any enhancements or specific
requirements may incur modifications to the pricing.
Transportation:
Our standard vehicles include models like Kia Serrate, Hyundai Sonata, Toyota
Camry, Ford Fusion, and Hyundai H-1, which are considered full-size cars in
Jordan. Luxury vehicles such as Mercedes Benz E and S class, BMW 520i and 750i,
and Mercedes Minivan V class are available upon request, accommodating 1-7
passengers. Medium and large buses are also available upon request, with the
medium size accommodating up to 20-30 passengers and the large size
accommodating up to 48 passengers.
Accommodations:
Our partnerships span a variety of hotels varying in standard and cost. Our
selection comprises budget-friendly economy hotels, cozy mid-range options,
upscale local establishments, and sophisticated international luxury hotels.
Initial quotes will be derived from the standard room category. You have the
option to request an upgrade according to your room preference.
Guided
Tours: In certain destinations, we offer two types of guides. The first is the
accompanying private guide who stays with you for the duration of your tour,
while the second is the local site guide typically found at tourist spots. Our
guides are proficient in multiple languages, with English being the primary
language available consistently. For other language preferences, availability
may fluctuate based on the tourism season. All our guides hold licenses from
the Ministry of Tourism, and we engage them based on your specific
requirements.
Drivers:
Our skilled drivers are fluent in English and are tasked with adhering to the
scheduled pick-ups and drop-offs. Although they may possess some familiarity
with tourist attractions, they do not serve as tour guides, and it is not
within their role to offer detailed touristic information or guiding services.
At Omniyat
Tours and Travel, our commitment is to deliver top-notch services that
prioritize your comfort and satisfaction for the duration of your trip. Should
you have any specific requests or need additional information, please don't
hesitate to contact our team.
Payment Policy:
In order to facilitate a fair and
flexible payment process, we have updated our payment policy to now cater to
last-minute bookings as well. Below is our revised payment policy:
Booking
Deposit and Balance Payment: Upon confirming your tour reservation, a deposit
of 50% of the total tour cost is necessary to finalize your booking. This
initial payment secures your reservation and enables us to organize all
essential arrangements for your tour. The deadline for the full deposit payment
will be advised to you upon booking, depending on the departure date and
service availability.
Full
Payment for Short-Notice Reservations: Reservations made within 60 days of the
departure date mandate full payment upon booking. This policy is in place to
facilitate prompt arrangements and guarantee the timely procurement of your
tour services.
Payment
Methods: To cater to your convenience, we present secure and user-friendly
payment choices. You may opt for payment via major credit cards like Visa and
Mastercard or opt for bank transfer. Kindly be aware that credit card
transactions will be subject to a transaction fee. The fee for Visa and
Mastercard payments is 3% of the total amount, while for American Express, it
amounts to 4%. It is important to include these fees when calculating the total
payment.
Bank
Transfer Fees: Clients are accountable for any charges or fees related to bank
transfers, inclusive of intermediary bank fees. It is imperative to ensure that
the entire payment amount reaches us without any deductions.
Payment Confirmation and Itinerary: Upon
receipt of your payment, we will promptly generate and dispatch the final
confirmation itinerary to you. This detailed document will be emailed to you
and will encompass all essential information for your tour, guaranteeing a
seamless and well-coordinated travel experience.
We aim to
offer an equitable and adaptable payment policy that caters to both early and
last-minute reservations. Our objective is to uphold your confidence during the
booking procedure. If you have any inquiries or need additional support
concerning payments, please feel free to reach out to our specialized team.
Cancellation
Policy:
In our
commitment to transparent and professional cancellation handling, we have
outlined the following policy, categorized into three distinct periods:
1.
Cancellations 60 days or more prior to the arrival date:
* Non-Refundable Deposit: A non-refundable deposit fee will apply. Moreover,
any cancellation charges levied by relevant service providers, such as
airlines, cruise lines, railways, and accommodations, will adhere to their
individual cancellation guidelines, where applicable.
2.
Cancellations made before the arrival date:
Any cancellation or reschedule made 59 -45 days will result in a cancellation fee that is
equal to 20% of the total cost.
Any cancellation or reschedule made 44 - 35 days will result in a cancellation
fee that is equal to 35% of the total cost.
Any cancellation or reschedule made 34 - 25 days will result in a cancellation
fee that is equal to 60 % of the total cost..
Any cancellation or reschedule made 24 – 14
days will result in a cancellation fee that is equal to 80 % of the
total cost.
Any cancellation or reschedule made 13 Days – No show will result in a
cancellation fee that is equal to 100% of the total cost.
*As for
groups:
Any cancellation or reschedule made 59 -40 days
will result in a cancellation fee that is equal to 50% of the total
cost.
Any cancellation or reschedule made 30 - 20 days will result in a cancellation
fee that is equal to 75% of the total cost.
Any cancellation or reschedule made 19 – 0 days And No Show will result in a
cancellation fee that is equal to 100% of the total cost
It is crucial to highlight that cancellation fees from service providers can
vary and are governed by their respective policies. We advise thoroughly
reviewing these policies to grasp a complete understanding of any potential
extra costs that could arise.
We are dedicated to upholding professionalism and fairness during the
cancellation process, taking into account the implications for both our
esteemed guests and the involved service providers. Should you have any
inquiries or need additional clarification about our cancellation policy,
please feel free to reach out to us.
Refund Policy:
At Omniyat
Tours and Travel, we hold our customers in high regard and strive to offer a
refund process that is professional and customer-focused. Our refund policy is
crafted to guarantee fairness and transparency.
Kindly
familiarize yourself with the following policy:
Refund Eligibility: Refunds are issued in
accordance with our payment and cancellation guidelines. To qualify for a
refund, cancellations must be initiated within the designated cancellation
timeframe and comply with the criteria detailed in our policy.
Refund Processing Period: Recognizing the
significance of a swift refund, upon confirming eligibility, we make every
effort to promptly commence the refund procedure. The actual duration for the
refund to reflect in your account can be influenced by variables like the
involved financial institution and the selected refund mechanism. Generally,
the refund processing period spans 10-20 days from the refund initiation date.
Rest assured, we will furnish you with an estimated timeline for the refund
process.
Refund
Procedure: Our aim is to streamline the refund process for our patrons.
Typically, refunds will be disbursed through the original payment avenue
utilized during booking. If the initial payment was made via credit card, the
refund will be returned to the identical credit card. In the case of bank
transfers for payments, the refund will be transferred back to the originating
bank account. Any relevant bank charges or fees linked to the refund
transaction are the customer's responsibility.
Refunded
Amount: The refunded sum will reflect the eligible portion of the payment
rendered, following the deduction of any relevant cancellation charges or
non-refundable deposits and payment transaction fee. A comprehensive breakdown
of the refund amount will be furnished for your perusal.
Communication and Notifications: Acknowledging
the significance of transparent communication during the refund procedure, our
committed team will ensure you are kept abreast at every stage. Expect regular
updates regarding the status of your refund and feel free to reach out with any
questions or uncertainties for prompt assistance.
Extraordinary
Situations: In rare instances involving factors beyond our control, such as
natural calamities or government-mandated constraints affecting service
delivery, we will assess refund appeals individually. Taking into account the
unique circumstances, we will strive to devise equitable and sensible
resolutions on a case-by-case basis.
We are
committed to delivering a professional and customer-centric refund experience,
guaranteeing equitable treatment and prompt resolutions for our esteemed
patrons. Should you have any inquiries or need additional details regarding our
refund policy, please feel free to reach out to our specialized team without
hesitation.
Amendment Policy:
At Omniyat Tours and Travel, we recognize that our
clients may require adjustments to their bookings to curate their perfect
holiday experience. We endeavor to accommodate these modifications to the
fullest extent possible. Below outlines our amendment policy:
Booking
Amendment Flexibility: We uphold a commitment to offering our guests
flexibility. As such, you are entitled to adjust your booking at your
convenience, adhering to our amendment and cancellation guidelines. Our team is
dedicated to aiding you in enhancing your holiday experience to the fullest
extent.
Short-Notice
Amendments: Recognizing the possibility of unforeseen changes in plans, we aim
to facilitate last-minute amendments. Kindly be aware that an additional fee
may be applicable depending on the nature of the requested changes. This
supplementary charge is intended to offset any expenses arising from
adjustments to services or arrangements
Policy on
Amendment and Cancellation: The guidelines regarding amendments and
cancellations detail the terms and conditions governing modifications to your
reservation. We recommend reviewing this policy carefully to grasp any possible
fees or constraints related to amendments.
Engaging
with Our Team: When seeking to adjust your booking, we kindly ask that you
engage with our specialized team. Our proficient personnel will collaborate
closely with you to comprehend your needs and offer the essential support to
facilitate the intended modifications.
We are
committed to offering our guests unparalleled flexibility and empathy in
modifying their bookings. Our aim is to customize your holiday to align with
your preferences and surpass your expectations. Should you have any inquiries
or need additional details concerning our amendment policy, please feel free to
reach out to our team without hesitation.
Rates Currency:
The rates listed on our website are specified in USD (US dollars), GBP (British
pounds), JOD (Jordanian Dinar), and Euro. We solely accept payment in these
currencies, and the currency exchange rate for any transaction will be based on
the prevailing rate at the time of payment processing.
Our objective is to offer transparent and
straightforward information regarding our rates and payment choices. If you
have any queries or need additional details concerning our pricing or payment
methods, please feel free to reach out to our team.
Modification and Cancellation of Service by Omniyat Tous and
Travel:
At Omniyat Tours and Travel, our foremost
focus is on delivering outstanding service and memorable experiences to our
guests. We recognize that situations may arise necessitating changes or
cancellations. Kindly take a moment to review our guidelines pertaining to
service modifications and cancellations.
Prior
Notice: Our guests are of utmost importance to us, and we endeavor to prevent
any inconvenience resulting from service cancellations. Unless under special
circumstances, we do not cancel guest services without providing advance
notice.
Reasons
for Cancellation: Service cancellations may take place under the following
circumstances:
2. a. Late Payment: Your reservation may be canceled if the required payment is
not submitted by the stipulated deadline.
2. b. Force Majeure Events: In instances of force majeure events like COVID-19,
severe weather conditions, safety issues, or flight alterations, we reserve the
right to adjust or cancel services. These occurrences are outside our control
and are managed with the foremost consideration for the safety and welfare of
our guests.
Service
Modifications: On occasions, it may be necessary for us to adjust services
within a particular town or area. Rest assured, we will strive to uphold the
same high standards or provide an improved alternative where feasible. These
adjustments may be required due to force majeure events or constraints related
to availability.
Our goal is to provide our guests with seamless and exceptional service. We
strive to minimize any disruptions or changes to your planned itinerary, but
certain circumstances may require modifications or cancellations. Rest assured
that we will communicate with you promptly and provide suitable alternatives
whenever possible.
If you have any questions or require further clarification regarding our
modification and cancellation policy, please do not hesitate to contact our
dedicated team.
Our aim is to deliver flawless and outstanding service to our guests. While we
aim to limit disruptions or alterations to your scheduled itinerary, certain
situations may necessitate changes or cancellations. Be assured that we will
promptly communicate with you and present appropriate alternatives whenever
feasible. Should you have any inquiries or need additional information
regarding our modification and cancellation policy, please feel free to reach
out to our dedicated team.
Travel Insurance:
Kindly be aware that travel insurance is not incorporated in the tour cost.
Being a conscientious traveler, it is imperative to confirm whether your local
health insurance provider offers coverage while you are on a trip. We suggest
reaching out to your insurance provider to ascertain the scope of coverage
during your travels and to comprehend the terms and conditions of your policy.
Securing
sufficient travel insurance offers reassurance and financial security in the
event of unexpected situations like medical emergencies, trip cancellations, or
lost luggage. We recommend thoroughly examining your insurance coverage and
contemplating the acquisition of additional travel insurance tailored to meet
your individual requirements.
At Omniyat
Tours and Travel, our team is dedicated to facilitating a seamless and
pleasurable travel experience for all our guests. We urge travelers to make
well-informed choices concerning travel insurance and to obtain suitable
coverage to protect their well-being throughout their journey.
Should you
have any inquiries or need additional details regarding travel insurance or any
other facet of your tour, please do not hesitate to contact our experienced
team.
Lost Luggage Claims:
We
recognize that the misplacement of luggage can be a stressful situation. If you
have experienced luggage loss during your journey, we are here to support you.
Kindly adhere to the steps below to begin the process of filing a lost luggage
claim:
1. Reach
Out to us: To report your lost luggage, kindly contact our specialized
operations department. You can reach them via phone or email. Alternatively,
you may also directly contact your sales consultant at sales.jo@omniyathospitality.com.
2. Essential Details Required: When reaching out to our team, please ensure to
include crucial information about your lost luggage, including your contact
particulars, flight specifics, and a thorough description of the missing items.
Providing comprehensive details will enable us to better assist you in locating
your belongings.
3. Guidance and Support: Our operations department will assist you in
navigating the essential procedures to initiate a lost luggage claim. They will
furnish you with the necessary documentation and support to facilitate the
resolution of the situation in the most efficient manner possible.
We
strongly advise considering luggage insurance to safeguard yourself against
possible damage or loss. Travel insurance plans typically include coverage for
lost or damaged luggage, providing added peace of mind throughout your travels.
We urge you to review your insurance policy and investigate the various options
available for protecting your luggage.
While we
will make every effort to assist you in recovering your lost luggage, please
note that the ultimate responsibility for luggage rests with the airline or
transportation provider. We will work closely with them to ensure a timely
resolution to your claim.
If you
require any further assistance or have additional questions, please do not
hesitate to contact our dedicated team.
Complaints:
At Omniyat Tours and Travel , we strive to provide exceptional service to our
valued customers. However, we understand that there may be instances where you
may have concerns or complaints about your experience. We assure you that we
are here to address any issues and resolve them to the best of our abilities.
Here’s how you can reach us:
1. Contact Us: You
can leave us a message through the “Contact Us” page on our website. Simply
provide your details and a description of your concern or complaint, and our
team will promptly respond to you.
2. Customer Care Support: We
have dedicated customer service representatives available to assist you 24
hours a day, seven days a week. You can reach us at the number listed on each
service confirmation voucher we provide after tour confirmation, which varies
depending on the destinations you book. Please contact us at any time, and our
team will listen to your concerns and provide the necessary assistance.
We value
your feedback and take all complaints seriously. Our goal is to ensure your
satisfaction and address any issues you may have encountered. Rest assured that
we will make every effort to resolve your concerns and improve our services
based on your valuable feedback.
Thank you
for choosing Omniyat Tours and Travel, and we appreciate the opportunity to
address any concerns you may have.
Sustainability & Responsibility: Omniyat Tours and Travel is a customer-oriented travel agency
providing a range of services like tour packages, accommodations, and flight
bookings for personalized travel experiences.
Committed to sustainable tourism, focusing on responsible travel practices that support
local communities and protect the environment. By collaborating with
eco-friendly accommodations, preserving cultural heritage, and promoting
sustainable habits, Omniyat Tours and Travel aims to create long-term benefits for
locals and preserve the natural beauty of destinations they serve.
Join us in embracing
sustainability and responsibility during your travels. Together, let's make a
positive impact on the environment and local communities, ensuring that our
adventures contribute to a more sustainable and ethical future. Whether it's supporting
carbon-neutral initiatives, engaging in eco-friendly practices, or promoting
responsible tourism, your participation can help create a more responsible and
environmentally conscious travel ethos.
let's journey together towards a more sustainable and responsible way of
exploring the world
Carbon Neutral Tourism: Embark on a transformative
carbon-neutral tourism journey with Carbify and Omniyat Hospitality Management.
Experience sustainable travel that showcases stunning destinations and
contributes to an eco-friendly future. Receive a personalized certificate for
your carbon neutrality contribution. Track tree planting and CO2 offset
initiatives on our public portal, providing geolocation data for transparent
environmental impact. Carbify, certified by the Global Carbon Standard (GCS),
guarantees credibility in carbon offset efforts. Supporting eight UNFCCC
Sustainable Development Goals in Brazil and Angola, Carbify promotes progress
in finance, education, and food security. Align with Carbify for a sustainable
strategy illustrating your commitment to corporate social responsibility.
Partner with us to create a greener planet and a more inclusive world for
future generations.
Omniyat Hospitality Management and Development is officially accredited by
Carbify, allowing agencies to enroll and obtain certificates on behalf of
Carbify subject to terms and conditions.
Contacting Us:
We are here to assist you and provide the necessary support. If you have any
questions, encounter difficulties during the booking process, or need further
information, please follow the steps below to contact us:
1. Submit
an Inquiry: For general inquiries or specific questions, we recommend visiting
the “Contact Us” page on our website. You can submit your inquiry by filling
out the provided form. Please provide as much detail as possible so that we can
understand your needs accurately. One of our travel consultants will review
your inquiry and respond to you.
2. Response Time: We strive to provide prompt responses to all inquiries. Our
team will make every effort to reply to your inquiry within 24-48 hours. If you
don’t receive a reply within this timeframe or need to follow up on your query,
we encourage you to contact us directly using the contact information below.
3. Phone or Email Communication: You can reach our travel experts by phone at
+962 797891665 or by email at sales.jo@omniyathospitality.com. Feel free to
contact us during our working hours, and our knowledgeable team will be happy
to assist you further.
We value
your inquiries and aim to provide efficient and personalized customer service.
Whether you have a question about the booking process, need assistance with
your travel plans, or require additional information, please don’t hesitate to
reach out to us.
Thank you
for considering Omniyat Tours and Travel
, and we look forward to helping you create memorable travel experiences.