Experience the best of Jordan in this captivating 5-day tour! Explore the vibrant capital, Amman, and visit the historical sites of Madaba and Mount Nebo. Discover the mesmerizing ancient city of Petra, wander through the stunning landscapes of Wadi Rum, and relax at the therapeutic waters of the Dead Sea. Immerse yourself in Jordan’s rich culture and breathtaking scenery on this unforgettable journey! Hotels mentioned above or similar. The hotels have not been booked yet, subject to availability upon confirmation Touring and sites are subject to traffic and timing. Also, note that some sites are subject to seasons and weather conditions. Payment Policy: To ensure a fair and flexible payment experience, we have revised our payment policy to accommodate last-minute reservations as well. Here is our updated payment policy: 1. Deposit and Balance Payment: Upon confirmation of your tour booking, a deposit of 50% of the total tour cost is required to secure your reservation. This deposit guarantees your booking and allows us to make the necessary arrangements for your tour. The deadline for the full deposit payment will be communicated to you at the time of booking and will vary depending on the departure date and availability of services. 2. Balance Payment for Last-Minute Reservations: For reservations made within 60 days of the departure date, full payment is required at the time of booking. This ensures that we can expedite the necessary arrangements and secure your tour services in a timely manner. 3. Payment Methods: We offer convenient and secure payment options to accommodate your preferences. You can choose to make payments using major credit cards such as Visa and Mastercard, or through bank transfer. Please note that credit card transactions will incur a transaction fee. The fee for Visa and Mastercard payments is 3% of the total payment amount. These fees should be added to the total payment amount. 4. Bank Transfer Charges/Fees: Any charges or fees associated with bank transfers, including intermediary bank fees, are the responsibility of the client. Please ensure that the full payment amount reaches us without any deductions. 5. Confirmation and Itinerary: Once we have received your payment, we will promptly issue the final confirmation itinerary. This comprehensive document will be sent to you via email and will contain all the necessary details for your tour, ensuring a smooth and organized travel experience. We strive to provide a fair and flexible payment policy that accommodates both early and last-minute reservations. Our goal is to ensure your peace of mind throughout the booking process. Should you have any questions or require further assistance regarding payments, please do not hesitate to contact our dedicated team. Cancellation Policy: To ensure transparency and professionalism in handling cancellations, we have established the following policy, divided into three periods: 1. Cancellations made 60 days or more before the arrival date: * Non-Refundable Deposit: A non-refundable deposit charge will be applicable. Additionally, any cancellation fees imposed by the concerned service suppliers, such as flight companies, boat companies, trains, and hotels, will be subject to their respective cancellation policies, if applicable. 2. Cancellations made 30-59 days before the arrival date: * Cancellation Fee: A cancellation fee of 30% per group/booking will be charged. Furthermore, any cancellation fees imposed by the concerned service suppliers will be applied based on their individual cancellation policies. 3. Cancellations made less than 30 days before the arrival date or No Show: * Cancellation Fee: A cancellation fee of 100% per group/booking will be charged. This includes the full charge for the booking. Additionally, any cancellation fees imposed by the concerned service suppliers will apply according to their respective cancellation policies. It is important to note that the cancellation fees imposed by service suppliers may vary and are subject to their specific policies. We recommend reviewing these policies to gain a comprehensive understanding of any additional charges that may be incurred. Our commitment is to maintain professionalism and fairness throughout the cancellation process, considering the impact on both our valued guests and the service suppliers involved. If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to contact us. Refund Policy: At Omniyat Tours and Travel, we value our customers and aim to provide a professional and customer-centric approach to refunds. Our refund policy is designed to ensure fairness and transparency. Please review the following policy: 1. Eligibility for Refund: Refunds are processed based on our payment and cancellation policy. To be eligible for a refund, cancellations must be made within the specified cancellation period and meet the criteria outlined in our policy. 2. Refund Processing Time: We understand the importance of a timely refund. Once eligibility is determined, we strive to initiate the refund process promptly. The actual timeframe for the refund to be credited to your account may vary depending on factors such as the financial institution involved and the chosen refund method. Typically, the refund processing time is 10-14 days from the date the refund is initiated. We will provide you with an estimated timeline for the refund process. 3. Refund Method: We endeavor to make the refund process as convenient as possible for our customers. Refunds will generally be issued using the same payment method originally used for the booking. If you made the payment by credit card, the refund will be credited back to the same credit card. For payments made by bank transfer, the refund will be transferred back to the same bank account. Any applicable bank charges or fees associated with the refund transaction are the responsibility of the customer. 4. Refund Amount: The refunded amount will be based on the eligible portion of the payment made, after deducting any applicable cancellation fees or non-refundable deposits. We will provide a detailed breakdown of the refund amount for your reference. 5. Communication and Updates: We understand the importance of clear communication throughout the refund process. Our dedicated team will keep you informed at each step, providing updates on the progress of your refund and addressing any queries or concerns you may have. 6. Exceptional Circumstances: In exceptional cases where circumstances beyond our control may impact the provision of services, such as natural disasters or government-imposed restrictions, we will handle refund requests on a case-by-case basis, considering the specific circumstances and working towards a fair and reasonable solution. We strive to provide a professional and customer-oriented approach to refunds, ensuring that our valued customers receive fair treatment and timely resolutions. If you have any questions or require further information regarding our refund policy, please do not hesitate to contact our dedicated team. Amendment Policy: At Omniyat Tours and travel, we understand that our clients may need to make changes to their bookings in order to plan their ideal holiday. We strive to accommodate these changes to the best of our ability. Here is our amendment policy: 1. Flexibility to Amend Bookings: We believe in providing flexibility to our guests. Therefore, you have the right to make amendments to your booking at any time, taking into account our amendment and cancellation policy. We are here to assist you in making your holiday experience as enjoyable as possible. 2. Last-Minute Amendments: We understand that plans may change unexpectedly. While we strive to accommodate last-minute amendments, please note that an extra charge may apply based on the specific requests made. This additional charge covers any costs incurred due to changes in services or arrangements. 3. Amendment and Cancellation Policy: Our amendment and cancellation policy outlines the terms and conditions for making changes to your booking. It is important to review this policy to understand any potential charges or limitations associated with amendments. 4. Communication with Our Team: To initiate an amendment to your booking, we kindly request that you communicate with our dedicated team. Our experienced staff will work closely with you to understand your requirements and provide the necessary assistance in making the desired changes. We believe in providing our guests with the utmost flexibility and understanding when it comes to amending their bookings. Our goal is to ensure your holiday is tailored to your preferences and meets your expectations. If you have any questions or require further information regarding our amendment policy, please do not hesitate to contact our team. Rates Currency: The rates declared on our website, www.omniyattours.com, are in USD (US dollars). We accept payment in USD only. Please note that we do not accept payment in any other currency at this time. We aim to provide clarity and simplicity in our rate structure and payment options. If you have any questions or require further information regarding our rates or payment methods, please do not hesitate to contact our team.